So after dozens of calls, including several to the call center in London Ontario, I still have no connection. They can't fix my problem and can only tell me that the line test shows I'm up and running. So I call Verizon's customer support (which for tier 1 is in Mubai or Chenai India depending). I even plugged my own laptops in and nothing. So, I did all the "tech support" things, and nothing. Luckily, it's my parents connection not mine-I have Comcast Cable which has pretty darn good tech support and no outages in the last 6 years-2 weeks ago I was reformatting my parents computer and after the reformat I was unable to get an internet connection. I've been dealing with a Verizon outage for 2 weeks now. Next time their service sucks I am going directly to the local office. Yesterday driving around town I found the Verizon office. I called back a bit later and they told me to call before 4 pm, stating they were from New York taking Pennsylvania overflow, and that only sales reps are availiabe in the evening.I waited for about a half hour or so and then it randomly hung up on me. They transfered me through to consumer advocacy department, without giving me any sort of a wait time suggestion, even though I asked for one. Yesterday I called Verizon at about 5 pm.Two days ago I got told that I needed to talk to their consumer advocacy department and to call before 8 pm.Out of sheer frustration when they waste my time this is the only number I call because I want to help cause attrition at their company and make their workers less efficient. The only phone number with quick and useful customer service is the signup for a new account number.Verizon randomly hangs up on you while you have been on the phone waiting for like 30 minutes.Verizon has no option to call you back.Verizon has typically had over a half hour wait on the support phone line.Verizon has sent people out to my house multiple times and still has crap service.
#Verizon in home agent keeps waking up my computer full#
Verizon charges me for a full DSL service even though they are down like 20% of the time.I can't imagine how tedious it is reviewing all those ads, but they sure are quick on it when they throw your site at the top of the stack :)Ĭompare that with Verizon DSL customer service: I called the Google customer support phone number (1 866 2 GOOGLE) and the Google employee told me ads should be showing by tomorrow, and they were on syndicated content sites in under 5 minutes. There was a glitch in the system to where the group did not get reviewed. A friend had a Google AdWords ad group waiting for review which was waiting for about a month.
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